Want to Build Credibility? Take a Lesson from the Chilean Government

The entire world shared in the joy and triumph as the 33 men trapped 700 metres beneath the ground emerged one by one from the “Phoenix” capsule.  As I, along with the rest of the world watched the very moving news footage of the miners being reunited with their loved ones, one phrase uttered by one of the many journalists covering the story stuck in my head:  “Freedom…less than two months after they were discovered alive.”  Less than two months?  Wasn’t it supposed to take much longer than that? Initial estimates were that it would take up to 90, even 120 days, to  bring them to the surface.